Camera dead

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amnwrx
Posts: 1
Joined: Mon Dec 25, 2017 6:43 pm

Camera dead

Post by amnwrx » Mon Dec 25, 2017 6:50 pm

Break it to me softly fellas. IS my TIR5 finally dead? Ive tried everything.

https://www.youtube.com/watch?v=wyyCpHoB0lU

Chris.Johnson
Posts: 44
Joined: Tue Aug 15, 2017 1:56 pm

Re: Camera dead

Post by Chris.Johnson » Wed Mar 28, 2018 1:25 pm

Hello amnwrx,

This looks like it could just be a few settings that need to be adjusted, like IR brightness and/or Light Filter Threshold. These settings can be found in the Advanced Camera settings. If you have not been able to get this working, or would like to setup a remote session, please contact support directly: support@naturalpoint.com
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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