Track IR 5 Camera Not Working/Detected

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Joined: Tue Dec 26, 2017 5:02 am

Track IR 5 Camera Not Working/Detected

Post by callumM » Tue Dec 26, 2017 5:06 am

HI, I just received a track ir 5 for christmas but i am having issues getting it working. I have tried restarting and reinstalling as well as different usb ports and still no luck. The camera is showing no lights and isn't being detected by my computer. Inside the software is still says no device detected.

Posts: 54
Joined: Tue Aug 15, 2017 1:56 pm

Re: Track IR 5 Camera Not Working/Detected

Post by Chris.Johnson » Wed Mar 28, 2018 1:22 pm

Hello callumM,

Have you been able to resolve this issue? If not, please try doing a Full uninstall and reinstall of the software and see if that helps. You can follow these steps below:

1. Unplug the TackIR from your computer.

2. Remove TrackIR from add/remove programs

3. Remove NaturalPoint Drivers from add/remove programs.

4. Delete installer executable from where you saved it

5. Delete NaturalPoint folder from Program Files x86

6. Delete NaturalPoint folder from %APPDATA% location.

-C:\Users\[User Name]\AppData\Roaming\NaturalPoint

7. Reboot PC

8. Download the latest installer from website (

-The latest download will also have our latest USB Drivers.

9. Right-click and install as an administrator

10. Plug in TrackIR and verify the driver install.

If this does not work for you, or you have more detailed questions, please contact support directly:
All the Best,
Chris Johnson
Customer Support Engineer

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