Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

TrackIR not responding at all with any new update

by GuyverGamingTV » Fri Feb 09, 2018 2:17 pm

so had TrackIr for a while and i though i though i would finally update the software.

i have now tried all downloads available and none work. all just have white screen and then not responding.

anyone have a clue what is happening. im on windows 10.
Posts: 4
Joined: Fri Feb 09, 2018 2:13 pm

by Chris.Johnson » Mon Mar 26, 2018 3:51 pm

Hello GuyverGamingTV,

Thank you for using Track IR and contacting us. Please try doing a Full uninstall and reinstall of the software and see if that helps. You can follow these steps below:

1. Unplug the TackIR from your computer.

2. Remove TrackIR from add/remove programs

3. Remove NaturalPoint Drivers from add/remove programs.

4. Delete installer executable from where you saved it

5. Delete NaturalPoint folder from Program Files x86

6. Delete NaturalPoint folder from %APPDATA% location.

-C:\Users\[User Name]\AppData\Roaming\NaturalPoint

7. Reboot PC

8. Download the latest installer from website (

-The latest download will also have our latest USB Drivers.

9. Right-click and install as an administrator

10. Plug in TrackIR and verify the driver install.

Please let me know if this works for you, or if you have any questions on how to complete this.
All the Best,
Chris Johnson
Customer Support Engineer
Posts: 42
Joined: Tue Aug 15, 2017 1:56 pm

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