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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

New Trackir 5

by bill721 » Mon Feb 12, 2018 12:48 pm

The left light on the my new Trackir 5 is a dim green that I can hardly see. On my old unit, that broke, the left light was a bright green.

When I load a game the right light is a bright green. Is there something wrong with my Trackir 5 unit?

Head tracking seems to be fine, however, I'm having a slight stutter issue that I'm pursuing.

Thanks
Bill
bill721
 
Posts: 3
Joined: Thu Jun 09, 2011 8:20 pm

by joe.lee » Thu Mar 22, 2018 1:57 pm

Hello,

This sounds like the right LED went bad. The green LED is only for status-indication, so even if this LED is dim, it shouldn't affect overall tracking. Please submit a ticket at http://help.naturalpoint.com/ so that we can assist you with the repair if needed.

Thank you,
Joseph Lee
NaturalPoint | Customer Support Engineer
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Posts: 20
Joined: Thu Nov 12, 2015 10:57 am


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