Naive but is there an on/off mechanism

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macca22au
Posts: 2
Joined: Thu Mar 29, 2018 5:40 am

Naive but is there an on/off mechanism

Post by macca22au »

I have purchased IR5, long after I originally tried I think IR3.

On first installation and setup the whole experience was excellent. Then next day after re-start, the device appears to have been rendered non-functional although a yellow light on the right, facing me, is on and the two red lights are on. But the motion is frozen.

Is there a mechanism or process that I can use to 'restart' the motion experience.
Chris.Johnson
Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: Naive but is there an on/off mechanism

Post by Chris.Johnson »

Hello macca22au,

Please try doing a Full uninstall and reinstall of the software and see if that helps. You can follow these steps below:


1. Unplug the TackIR from your computer.

2. Remove TrackIR from add/remove programs

3. Remove NaturalPoint Drivers from add/remove programs.

4. Delete installer executable from where you saved it

5. Delete NaturalPoint folder from Program Files x86

6. Delete NaturalPoint folder from %APPDATA% location.

-C:\Users\[User Name]\AppData\Roaming\NaturalPoint

7. Reboot PC

8. Download the latest installer from website (http://www.naturalpoint.com/trackir/downloads/)

-The latest download will also have our latest USB Drivers.

9. Right-click and install as an administrator

10. Plug in TrackIR and verify the driver install.


Please let me know if this works for you, or if you have any questions on how to complete this.

If this does not solve your troubles, please contact support directly at support@naturalpoint.com
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint
macca22au
Posts: 2
Joined: Thu Mar 29, 2018 5:40 am

Re: Naive but is there an on/off mechanism

Post by macca22au »

Thanks for that, but I have to do it every time I want to use Tr5.

Otherwise when I use, and later go back to TrackIR, the camera shows the two LEDS, the Track Clip on my cap gets a Left green, but that is all.

Surely I must have mis-read, or under-read the manual. Ctrl+spacebar does nothing when it is in this state, and F9 toggles two reds, which means I suspect it does pause. Is there some command that toggle on/off?

Your help would be appreciated, I am an Old Coot simmer.
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