Problem my TRI and Windows 10

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Mikki72
Posts: 2
Joined: Thu Jun 14, 2018 2:38 am

Problem my TRI and Windows 10

Post by Mikki72 »

After the last update of Windows 10 Version 1803, my TRackIr is no longer recognized, in the main screen I find device not found, checking in the device management appears the icon as an unknown device.
I tried to uninstall the drivers, using the installer, I then reinstalled the drivers but the problem remains.
Any solution?
Mikki72
Posts: 2
Joined: Thu Jun 14, 2018 2:38 am

Re: Problem my TRI and Windows 10

Post by Mikki72 »

Resolved:
I discovered that the windows update has changed the properties of the "PROGRAM (x86)" folder, where the software is installed by default.
When I started the EXE file to install the TRACK IR software, the drivers were not installed correctly.
I found the solution by installing the software in another HDD and like magic everything came back to work properly.
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