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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Problem my TRI and Windows 10

by Mikki72 » Thu Jun 14, 2018 2:46 am

After the last update of Windows 10 Version 1803, my TRackIr is no longer recognized, in the main screen I find device not found, checking in the device management appears the icon as an unknown device.
I tried to uninstall the drivers, using the installer, I then reinstalled the drivers but the problem remains.
Any solution?
Mikki72
 
Posts: 2
Joined: Thu Jun 14, 2018 2:38 am

by Mikki72 » Wed Jun 20, 2018 1:16 pm

Resolved:
I discovered that the windows update has changed the properties of the "PROGRAM (x86)" folder, where the software is installed by default.
When I started the EXE file to install the TRACK IR software, the drivers were not installed correctly.
I found the solution by installing the software in another HDD and like magic everything came back to work properly.
Mikki72
 
Posts: 2
Joined: Thu Jun 14, 2018 2:38 am


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