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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

TrackIR 5 stopped working all of a sudden

by Fede_IT » Sun Jul 01, 2018 4:06 pm

Hi there,
been using TrackIR for a while, on FSX steam coupled to OpusFSX, and I never had an issue. Today, I started as usual, but I saw only one light was lit, and it wasn't detecting any movement. So I opened the TrackIR interface, and it seemes fine, but no clip/proclip detected (those 3 green dots).Browsing on the forums, I did everything requested (uninstalled everything, downloaded software, installed as admin, plugged in, etc) Fact is that Win10 sees my Track IR (it is not an "unknown device"), it works (I can pause it, the red lights turn on), and I see it connected on the program interface (it appears and disappears when I plug it in and out) but it doesn't detect any clip....

Any ideas?

Thanks
Fede
Fede_IT
 
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by Dale Goldstone » Mon Jul 02, 2018 6:50 pm

Me too :evil:
Dale Goldstone
 
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by Michaeltraup » Wed Jul 04, 2018 9:50 am

As far as I know nothing changed anywhere on my computer but all of a sudden Spell Catcher stopped working. Can you help with what to look for to get it going again?

Many thanks
Michaeltraup
 
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Location: Virgin Islands

by Impact84 » Thu Jul 05, 2018 8:53 am

Hi all ! Since few days have a same problem. Which OS Windows do you have ? Did you solve the problem ?

With best regards
Impact84
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by jcomm » Mon Jul 09, 2018 2:35 am

Same here since today...

After the latest Win 10 update:

2018-06 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4284822)

it worked for a couple days, then all of a sudden the camera appeared to go nuts, wiggling all around, and then simply stopped working.

I made all possible fixes, including a total erase of the software and drivers, re-install, everything.

The TIR 5 software works, but there are no green leds lit up on the unit.

Tried with track clip and track clip pro
jcomm
 
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by joe.lee » Tue Jul 10, 2018 10:07 am

Hello all,

Thank you for reporting this issue. We are currently investigating whether the recent windows update introduced a problem with TrackIR. I will keep everyone posted in this thread. We apologize for the inconvenience.

Regards,
Joseph Lee
NaturalPoint | Customer Support Engineer
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by joe.lee » Wed Jul 11, 2018 9:44 am

Hello all,

We have tested it against the recent windows update (v1803) on multiple computers, but somehow we were not able to reproduce any crash/connection issues. We are still keeping an eye on it, but if you need further assistance, please email us at support@naturalpoint.com with the descriptions of the issue and details about when it started happening.

Sincerely,
Joseph Lee
NaturalPoint | Customer Support Engineer
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