TrackIR 5 stopped working all of a sudden

Yardreamer
Posts: 1
Joined: Thu Apr 11, 2019 5:28 pm

Re: TrackIR 5 stopped working all of a sudden

Post by Yardreamer »

Your fix worked in Prepare 3D 4.5 updated
For clarity for exe. can be foound
?:\Program Files\Lockheed Martin\Prepar3D v4\redist\Interface\FSX-SP1\retail\lib
?:\Program Files\Lockheed Martin\Prepar3D v4\redist\Interface\FSX-SP2-XPACK\retail\lib
based_peppep
Posts: 1
Joined: Sat Apr 13, 2019 8:53 am

Re: TrackIR 5 stopped working all of a sudden

Post by based_peppep »

My TIR 5 has done exactly the same. Conveniently outside of warranty. I barely used it for 10 hours.

None of the solutions in this thread have helped, the TIR is just dead. I've tried on 3 different PCs.

I'm done with NaturalPoint.
Chris.Johnson
Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR 5 stopped working all of a sudden

Post by Chris.Johnson »

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint
Blackcat
Posts: 3
Joined: Sat Aug 04, 2018 1:57 am

Re: TrackIR 5 stopped working all of a sudden

Post by Blackcat »

Mr. Chris Johnson, the response to naturalpoint customers regarding the tracker remains unanswered. read the messages above, you will see that the hardware and software of each are different but the problem is the same.
no more wooden tongue, concrete please.
(composed message with a translator).
Chris.Johnson
Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR 5 stopped working all of a sudden

Post by Chris.Johnson »

Thank you for this Blackcat.

There are multiple issues happening in this thread. Please create a ticket with us so we may further investigate your particular issue.

http://help.naturalpoint.com/new-ticket
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint
Nkelly
Posts: 1
Joined: Fri Nov 01, 2019 12:37 pm

Re: TrackIR 5 stopped working all of a sudden

Post by Nkelly »

Thanks Joseph fixed my trackir ...S!
aw3some0
Posts: 1
Joined: Tue Dec 03, 2019 6:21 pm

Re: TrackIR 5 stopped working all of a sudden

Post by aw3some0 »

joe.lee wrote: Tue Apr 02, 2019 2:13 pm
For device connection issues, the first thing to check is the Windows Device Manager and check whether TrackIR is getting listed under NaturalPoint devices. If it doesn't get listed in there, there could be an issue with USB driver load or with the hardware itself. In general, I would suggest doing a full reinstall of both the software and the driver.

6. Delete NaturalPoint folder from %APPDATA% location. (APPData is a hidden folder)
-C:\Users\[Your.User.Name]\AppData\Roaming\NaturalPoint.

My issue was the software would not fully open, just a white window and the program would stop responding.

Step 6 did it for me! that's all it took.
Poison
Posts: 1
Joined: Sat Feb 08, 2020 6:18 pm

Re: TrackIR 5 stopped working all of a sudden

Post by Poison »

Di you solved it? I keep having the problem
Brickr
Posts: 1
Joined: Fri Nov 19, 2021 9:27 am

Re: TrackIR 5 stopped working all of a sudden

Post by Brickr »

Solution here worked for me, TIR5 w/TrackClip Pro.
https://forums.flightsimulator.com/t/tr ... hed/303475
Nikolay
Posts: 1
Joined: Sun Jan 02, 2022 10:40 am

Re: TrackIR 5 stopped working all of a sudden

Post by Nikolay »

Just bought TrackIR 5. It worked one day and then camera stop catching Pro Clip sensors. It is still working and can track regular lamp as a red blot, but it is useless now. I tried to reinstall according to the link below, but it didnt work:
viewtopic.php?p=68067#p68067

What should I do to make TrackIr works?
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