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Re: TrackIR 5 stopped working all of a sudden

Posted: Thu Oct 11, 2018 8:25 am
by tascaso
This may tie in to this thread. I wanted to get back into my flight sims and now my TrackIR 5 Software is acting up. When I start the program/GUI it runs very slowly, hangs up, I have to go into Task Manager to close it up and it eventually hangs up my PC and I have to do a hard reset. I uninstalled completely, cleaned out the Registry, reinstalled and same thing. I am out of the flight sim business!

I have a TrackIR 4 I may install just for kicks and see how that runs. Any suggestions let me know!

Thanks!

-tony

Re: TrackIR 5 stopped working all of a sudden

Posted: Fri Oct 26, 2018 2:23 am
by MrK2
Mine stopped working all of a sudden too. Tried on a different pc and it doesnt work there either. Inconclusive if its a windows update or just burn out. Expensive choice to buy another and find it isnt the device.

What to do.......

Re: TrackIR 5 stopped working all of a sudden

Posted: Wed Dec 19, 2018 3:58 pm
by franmolders
Track IR 5.4.2 software stopped starting!
After months having no problem using your Track IR hardware in combination with 5.4.2 version software under Windows 10 in X-Plane 11 simulation products, suddenly it stopped working today. Software does not start any more. I have tried EVERYTHING: uninstalling and installing software and drivers, rebooting several times, downloading a new copy of the software... Sometimes it gets to start, but immediately shows a "suspended" condition under the task manager and shuts down again. I have also uninstalled the latest version of Nvidia video drivers and installed and older one. To no avail. Can anyone please help me with this?

Thanks a lot in advance!

Re: TrackIR 5 stopped working all of a sudden

Posted: Fri Dec 21, 2018 4:02 am
by Blackcat
it is a material problem, and the company denies it.
we all have different software and hardware configuration and the problem is the same. in my opinion it is planned obsolescence.

Re: TrackIR 5 stopped working all of a sudden

Posted: Wed Dec 26, 2018 10:16 am
by dradecki
After a new installation after a disk crash I am now unable to run TrackIR. It runs for about 30 seconds and then just closes up. I have tried all the suggestions I have seen on-line including disabling the triple buffer feature of my NVidia driver, but again with no luck. Is there a log file or some such thing we can look at to get an idea?

Re: TrackIR 5 stopped working all of a sudden

Posted: Sat Feb 16, 2019 1:34 pm
by Trackie123
Has there been a resolution for this problem. Its been reported for months with no answer coming from Tech Support.
I have the same problem as others reporting here.
Come on Naturalpoint extract the digit and get this fixed.

Re: TrackIR 5 stopped working all of a sudden

Posted: Fri Feb 22, 2019 10:00 pm
by Tech-69
All,

Today after receiving a pushed update from Windows 10 (I didn't update my machine for many months), my TrackIR5 stopped working with: Device not detected.

This was weird because just prior to that upgrade all was fine. Frustrated I went to the Device Manager and tried to look for an updated driver. Of course nothing online had anything so I decided to scan the C:\Windows.old (the back from prior to the update) and viola there was a compatible driver and now all works again.

So the 2/19/2019 Update :
OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134

Broke TrackIR and so if you kept your backup C:\Windows.old you can search it using the Device Manage and find the old driver again which works!