Page 3 of 3

Re: TrackIR 5 stopped working all of a sudden

Posted: Fri Apr 12, 2019 9:48 am
by Yardreamer
Your fix worked in Prepare 3D 4.5 updated
For clarity for exe. can be foound
?:\Program Files\Lockheed Martin\Prepar3D v4\redist\Interface\FSX-SP1\retail\lib
?:\Program Files\Lockheed Martin\Prepar3D v4\redist\Interface\FSX-SP2-XPACK\retail\lib

Re: TrackIR 5 stopped working all of a sudden

Posted: Sat Apr 13, 2019 8:55 am
by based_peppep
My TIR 5 has done exactly the same. Conveniently outside of warranty. I barely used it for 10 hours.

None of the solutions in this thread have helped, the TIR is just dead. I've tried on 3 different PCs.

I'm done with NaturalPoint.

Re: TrackIR 5 stopped working all of a sudden

Posted: Wed Apr 24, 2019 12:46 pm
by Chris.Johnson
Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.

Re: TrackIR 5 stopped working all of a sudden

Posted: Thu Apr 25, 2019 8:13 am
by Blackcat
Mr. Chris Johnson, the response to naturalpoint customers regarding the tracker remains unanswered. read the messages above, you will see that the hardware and software of each are different but the problem is the same.
no more wooden tongue, concrete please.
(composed message with a translator).

Re: TrackIR 5 stopped working all of a sudden

Posted: Thu Apr 25, 2019 12:03 pm
by Chris.Johnson
Thank you for this Blackcat.

There are multiple issues happening in this thread. Please create a ticket with us so we may further investigate your particular issue.

http://help.naturalpoint.com/new-ticket