Brand new TrackIR 5, USB device not recognised.

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nlr
Posts: 1
Joined: Thu Dec 06, 2018 6:39 pm

Brand new TrackIR 5, USB device not recognised.

Post by nlr » Thu Dec 06, 2018 6:50 pm

Edit: Disregard. Returned for refund.

Trackie123
Posts: 2
Joined: Thu Jan 31, 2019 11:37 pm

Re: Brand new TrackIR 5, USB device not recognised.

Post by Trackie123 » Sat Feb 16, 2019 1:38 pm

Starting to sound as though this is a good plan (returned for refund). This is my 2nd TrackIR and is the 2nd to fail! No response from Naturalpoint either!

Tech-69
Posts: 2
Joined: Fri Feb 22, 2019 9:30 pm

Re: Brand new TrackIR 5, USB device not recognised.

Post by Tech-69 » Sat Feb 23, 2019 1:54 am

Here some details about what broke and how I fixed device not detected issue. This is all due to Windows 10 update and losing your device driver. Reinstalling The TrackIR software does not nothing you have to find the track IR driver in your:

C:\Windows.old\System32\DriversStore\FileRepository\npusbio_x64.inf_amd64_78724b6c57b3760d

And use the Device manager to install it on Windows.

I noticed the driver was deleted during the Windows 10 Update to 1803 release date 2/19/2019

Here are the Events recorded for this device during the Update and after reinstalling the device driver. I am not sure why Windows 10 update just shelved TrackIR driver.

Started the Windows Update Install

Here are the events for: Device USB\VID_131D&PID_0159\5&1d67f5&0&1
Timestamp Description
2/22/2019 6:05:08 Device configured (null)
2/22/2019 6:16:30 PM Device deleted
2/22/2019 6:16:30 PM Device configured (null)
Windows Update finished and I thought off I go and play a game with TrackIR5
Eventually I realized maybe the driver is in the backup (i.e. C:\Windows.old)
Scan around a 8:45 pm started and yes there it found it!

Timestamp Description
2/22/2019 8:48:31 PM Device configured (oem48.inf)
2/22/2019 8:48:31 PM Device started (npusbio)
2/22/2019 8:48:31 PM Device installed (npusbio_x64.inf_amd64_78724b6c57b3760d

Event Information for this last Event:
Driver Management concluded the process to install driver npusbio_x64.inf_amd64_78724b6c57b3760d for Device Instance ID USB\VID_131D&PID_0159\5&1D67F5&0&1 with the following status: 0x0.
Thanks Microsoft for ditching the device driver and wasting time.

The TrackIR 5 Device driver has:
Driver Provider: NaturalPoint
Driver Date: 9/1/2012
Driver Version: 2.70.0.0
Digital Signer: NaturalPoint Inc.

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