Page 1 of 1

Device not detected, but showing in Device Manager

Posted: Wed Mar 20, 2019 4:11 am
by Andre92
Hello,

I've been using my Trackir5 for quite some time without any problems. All of a sudden the Trackir software says no device detected.
When looking in the Device manager (Windows 10), the Trackir is registered and shows no problems with the driver.
I tried replugging into other USB ports and reinstalling the software including the driver, but it didn't fix the problem.

Any suggestions to get my Trackir working again?

Regards,
André

Re: Device not detected, but showing in Device Manager

Posted: Wed Apr 03, 2019 8:39 am
by atul822
Hello Andre,

Did you try following the methods listed at the end of the link below?

https://forums.naturalpoint.com/viewtop ... 2&start=10

Best,

Re: Device not detected, but showing in Device Manager

Posted: Tue Apr 09, 2019 5:20 am
by Andre92
Thank you,

I did do this, as it was also suggested by Support and it did work...only once. When i restarted my PC the Trackir wasn't recognized anymore. I then redid this same procedure several times, but unfortunately can't get the Trackir to work.

André

Re: Device not detected, but showing in Device Manager

Posted: Thu Apr 11, 2019 3:28 am
by Andre92
It turned out my Samsung Odyssey (Which i had running together with the Trackir5 for the last six months) started conflicting with the Trackir after the lastest series of Windows updates. When i remove the HMD, the trackir is working fine.

Regards,
André

Re: Device not detected, but showing in Device Manager

Posted: Wed Apr 24, 2019 1:55 pm
by Chris.Johnson
André,

Thank you so much for this updated feedback. I will look into other HMD's that may or may not be causing similar conflicts.