[Help] TrackIR Stuttering under normal conditions

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SpinCrash
Posts: 1
Joined: Sun Apr 21, 2019 7:26 am

[Help] TrackIR Stuttering under normal conditions

Post by SpinCrash » Sun Apr 21, 2019 7:32 am

Hello, I've recently purchased the TrackIR for use in Elite Dangerous. It works well except when I look down and to the left. The trackIR jitters and stutters a lot when I do that. It's quite frustrating and ruins the experience. Anyone have any ideas what's wrong? I've found increasing the smoothness to 50 helps a lot, but it seems like I'm putting a band-aid on the issue, not really fixing it.

https://gyazo.com/b58fb5e4dca60c7b2ac4c83f5c45aacd

https://gyazo.com/a6ab9f5cb5c9d2c82cebbf4ec910d458

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 121
Joined: Tue Aug 15, 2017 1:56 pm

Re: [Help] TrackIR Stuttering under normal conditions

Post by Chris.Johnson » Wed Apr 24, 2019 12:43 pm

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

This will be addressed quickly if we could schedule a remote session.

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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