TrackIR 5 just disappeared from software and device manager

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Glimmer
Posts: 1
Joined: Sun Apr 21, 2019 2:14 pm

TrackIR 5 just disappeared from software and device manager

Post by Glimmer » Sun Apr 21, 2019 2:39 pm

Hello everyone,

Today I:

1) Tested my old printer and unplug and plug back TrackIR USB several times...
then
2) I decided to clean up my system and unintall multiple useless built-in Windows programs... + several directories in Users/*user*

I really don't know what could happen in this period.... but after new turning on the software... I noticed... that 'No device detected'... ok... than I decided to unplug / plug back this device... nothing... but in this time... Tracker started to flashing green lights at right and left... (Video: https://youtu.be/flrRiuCaROA)

Then I checked Device Manager (read about same problems here)... but I could not find this device in list (I remember this in dedicated category NaturalPoint devices or something same)...

I reinstalled software and drivers via this instruction: https://forums.naturalpoint.com/viewtop ... =10#p68067, but it didn't help...

Ok... I decided to check device in other system... installed soft on laptop and tried to check... nothing.... Tracker still flashing when I connect him to any computer... but I can't detect it in Device Manager or via soft....

So... after this incident and by other problems I decided to reinstall Windows on main PC... so... I just tested it... and still nothing...

Can anybody help me... give some advice? Maybe anybody got same issue... :( Used this great device about 2 years... and really don't want to replace...

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 97
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR 5 just disappeared from software and device manager

Post by Chris.Johnson » Wed Apr 24, 2019 12:38 pm

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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