TrackIR 5 - Stops Tracking after short period of use

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esdin
Posts: 1
Joined: Sun Sep 08, 2019 2:43 pm

TrackIR 5 - Stops Tracking after short period of use

Post by esdin » Sun Sep 08, 2019 2:46 pm

Hi folks,

My TrackIR 5 setup was working fine until earlier this month. The behavior that occurs now is as follows:

1) Launch TrackIR 5 - headtracking and all hotkeys work as expected
2) Run TrackIR 5 for several minutes - tracking indicator is locked in place. No errors are shown.

Restarting TrackIR solves the issue until it locks again.

I have tried fully uninstalling (including registry wipes) and am still encountering the issue. Any thoughts on how to debug or resolve?

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 117
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR 5 - Stops Tracking after short period of use

Post by Chris.Johnson » Mon Sep 09, 2019 3:26 pm

Hello esdin,

This sounds like the USB controller in the device is malfunctioning. Are you able to test this on a second computer?
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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