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TrackIR 5 - Stops Tracking after short period of use

Posted: Sun Sep 08, 2019 2:46 pm
by esdin
Hi folks,

My TrackIR 5 setup was working fine until earlier this month. The behavior that occurs now is as follows:

1) Launch TrackIR 5 - headtracking and all hotkeys work as expected
2) Run TrackIR 5 for several minutes - tracking indicator is locked in place. No errors are shown.

Restarting TrackIR solves the issue until it locks again.

I have tried fully uninstalling (including registry wipes) and am still encountering the issue. Any thoughts on how to debug or resolve?

Re: TrackIR 5 - Stops Tracking after short period of use

Posted: Mon Sep 09, 2019 3:26 pm
by Chris.Johnson
Hello esdin,

This sounds like the USB controller in the device is malfunctioning. Are you able to test this on a second computer?