problem with trackir 5

[benjack]

Hello
my problem is the following, after launching the tracker, I open my game xplane 11, I chose a plane and when the plane is open the tracker does not work despite the fact that both lights are yellow. I have to open another plane to track it works is not normal to repair
thank you

[benjack]

Hello
we buy a product that costs quite a lot and it does not work or badly and nobody is able to give me a solution
I do not understand
thank you

[Chris.Johnson]

Hello,

let's get you some more direct support. Please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.