TrackIR glitching out

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Rob1594
Posts: 2
Joined: Sat Sep 21, 2019 12:00 pm

TrackIR glitching out

Post by Rob1594 » Sat Sep 21, 2019 12:30 pm

So, my TrackIR just started to go crazy. The camera view shows it tracking some object other than the 3 dots from the ProClip. Help?
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quaglinoman
Posts: 2
Joined: Sat Oct 12, 2019 7:46 pm

Re: TrackIR glitching out

Post by quaglinoman » Sat Oct 12, 2019 7:48 pm

Same mine JUST started this out of nowhere

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 107
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR glitching out

Post by Chris.Johnson » Tue Oct 15, 2019 3:29 pm

Hello Rob1594,

Thank you for reaching out here in the forums. I would really like to get a closer look at what's going on here so I can diagnose this quickly. Can you please, create a support ticket here: http://help.naturalpoint.com/new-ticket

Make sure to mention my name so I can see it right away.

**If anyone else is experiencing this type of behavior with their camera view, please create a ticket as well.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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