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TrackIR5 Freakout + glitching out?

Posted: Sun Nov 24, 2019 11:52 am
by k4cz0rpl
Hello TrackIr team.
Im using this Trackir5 for last 2-3 years.Never had a problem.
Suddenly yesterday he starts to acting weirdly.In camera mode hes tracking some objects (track ir is clean) -a lots of them and in 3d mode hes just spining left to right and the to space :D


Any idea?
Im using trackClip pro +4.52 soft+Win10.
Fresh reinstall of software do not help.
Any idea?
Thanks Tomas

Re: TrackIR5 Freakout + glitching out?

Posted: Fri Nov 29, 2019 4:49 pm
by Chris.Johnson

Thank you for reaching out in the forums, and for sharing your screen shot. Unfortunate the image sensor in your Track IR has failed. You can tell by the striping, and the image not being very smooth. This will cause the tracking to be erratic as you described. You can contact support ( to get a quote for a repair, or you may purchase a new device.