Track IR 5 Program "Not Responding"

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Joined: Fri Dec 27, 2019 10:50 am

Track IR 5 Program "Not Responding"

Post by CollinFlys » Fri Dec 27, 2019 11:16 am

I've uninstalled and reinstalled the program multiple times. At first, it worked perfectly. After quitting X-Plane and Track IR, it stopped working. Every time I go to open the program, it will go to my second monitor under the taskbar. After disabling the taskbar, I discovered that it was a blank white screen with "not responding" in the top left corner. I also cannot maximize the window (10-11% usage on my CPU). Thanks.

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Re: Track IR 5 Program "Not Responding"

Post by Chris.Johnson » Tue Dec 31, 2019 4:18 pm

Just as an update:

We were able to resolve this issue in a remote session. Here is what we did:

1. Remove TrackIR from add/remove programs
2. Remove NaturalPoint Drivers from add/remove programs.
3. Delete NaturalPoint folder from: C:\Users\[Your.User.Name]\AppData\Roaming\NaturalPoint\
-This will delete any saved profiles. You will want to save them before deleting [Step 5].
C:\Users\[Your.User.Name]\AppData\Roaming\NaturalPoint\TrackIR 5\Profiles
4. Open regedit.exe as an administrator
5. Search for and delete files labeled as "NaturalPoint"
6. Search for and delete files labeled as "TrackIR"
7. Right-click on the installer and 'Run as administrator'
-You only have to do this the first time
All the Best,
Chris Johnson
Customer Support Engineer

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Joined: Fri Jan 24, 2020 3:20 pm

Re: Track IR 5 Program "Not Responding"

Post by Rensiur » Fri Jan 24, 2020 3:22 pm

Ok, I did this two times now, and after the recent windows update TrackIR freezes again.

Just a heads up, the solution is good, but seems not to solve the root cause issue.

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