problems with reflections from eyeglasses

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Rwhunt12
Posts: 2
Joined: Sun Dec 17, 2017 4:55 pm

problems with reflections from eyeglasses

Post by Rwhunt12 » Fri Jul 24, 2020 7:36 am

I have had Trackir 5 for several years and I initially had issues with reflections off my glasses that caused the tracking to go haywire, I discovered it would go away if I took my glasses off. so I went to the forums and someone suggested I turn down the camera power. I did that and it worked perfectly.

All that said, I recently had a computer issue and I ended up re-installing Windows 10. After that I re-installed my applications including the Track ir 5 software. After that I have issues again with my eyeglasses reflections. This time I could not dial down the power on the camera ( I could only go down to ten on the scale) enough to remove the reflections. So now I am asking what can I do to correct this, it was working perfectly and here in the exact same environment i can't resolve the issue. I am including screen shots and the actual environment which if you zoom in I believe you can read the camera settings.

I tried to attach a couple of screen shots but got error messages saying they were too large at 171 kb? that's pathetic. but I still need help before i dump trackir for something else.

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 79
Joined: Wed Mar 04, 2020 9:53 am

Re: problems with reflections from eyeglasses

Post by jon.campbell » Fri Jul 24, 2020 9:09 am

Hello,

Can you send an email to support@naturalpoint.com with this issue and include your screenshot attachments there? I will be able to help you through our support ticket system.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

Rwhunt12
Posts: 2
Joined: Sun Dec 17, 2017 4:55 pm

Re: problems with reflections from eyeglasses

Post by Rwhunt12 » Sat Jul 25, 2020 2:03 pm

Thanks, I'll do that.

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