Need help. three reflector images disapeared in camera

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bin801
Posts: 8
Joined: Sun Sep 16, 2007 10:12 am

Need help. three reflector images disapeared in camera

Post by bin801 »

after start, 30 seconds later, in camera window, hat mount 3 points image start to slow react,left lamp blink, then 3dots messed up, then freeze as footprint trail, then disappear , left lamp out.

click again to start, left lamp wont lit up.

unplug & replug and restart left lamp lit up work as normal for about 30 second messed up and disappear again.


please, without trackir, I can not fly now

does anyone met same problem?
what happen? how to resolve?

Appreciate!
Sven2157
Posts: 20
Joined: Tue Jan 15, 2013 10:03 am
Location: Chicago, IL

Re: Need help. three reflector images disapeared in camera

Post by Sven2157 »

This is usually caused by light (sun light) blocking the IR (inferred) camera from seeing the "head reflections". Try closing your shades/blinds or increasing the Camera's "Light Filter Threshold". Make it larger, number wise.
Regards,

Sven2157
bin801
Posts: 8
Joined: Sun Sep 16, 2007 10:12 am

Re: Need help. three reflector images disapeared in camera

Post by bin801 »

Thank you for your reply!
I'll try
bin801
Posts: 8
Joined: Sun Sep 16, 2007 10:12 am

Re: Need help. three reflector images disapeared in camera

Post by bin801 »

Sven2157 wrote: Tue Aug 11, 2020 5:34 am This is usually caused by light (sun light) blocking the IR (inferred) camera from seeing the "head reflections". Try closing your shades/blinds or increasing the Camera's "Light Filter Threshold". Make it larger, number wise.
I'v tried for several days, same situation happened almost everytime. Absolutly my Trackir works unnormally not caused by reasons you said.
2 reasons make me draw my conclusion
First, I'v used my Trackir under same circumstance for many years, that problem happen only from week before.
Second, even in dark night, Trackir start normally, few minutes later left LED start blink for a while then disappear (head won't move)
in a few case, several minutes later, left LED lit up again and Trackir work normally again. in the other cases, trackir won't back to normal.

Does any friend know is there any other reason such as USB port or plug loose? or other reason can cause this proglem?
maybe my Trackir always pulg in (never pulg out) for years ,cause it too tired?

Need help!!
bin801
Posts: 8
Joined: Sun Sep 16, 2007 10:12 am

Re: Need help. three reflector images disapeared in camera

Post by bin801 »

I tried several times , it start ok and work fine only 30 second, after 30 second it freeze and disappear

nothing in background reflect
I used Trackir 5 for many years.
maybe USB port ? USB plug?
maybe wire is too old?

any friend met similar problem?
wesader
Posts: 2
Joined: Wed Aug 26, 2020 10:01 pm

Re: Need help. three reflector images disapeared in camera

Post by wesader »

I have same problem. i am using TIR5 system about 5 years, now first time issue at i can't solve. i hope someone find solution for this. best regards to all :)
joe.lee
Posts: 55
Joined: Thu Nov 12, 2015 10:57 am

Re: Need help. three reflector images disapeared in camera

Post by joe.lee »

Hello,

If you have removed all other noises in the background and it's still happening, this might be a hardware issue on the imager.
I would suggest contacting support@naturalpoint.com if you are experiencing an issue like this. If you could attach a screen capture (video) or screenshot of the problem that you are seeing, it will help with understanding the problem.

Regards,
NaturalPoint | Customer Support
bin801
Posts: 8
Joined: Sun Sep 16, 2007 10:12 am

Re: Need help. three reflector images disapeared in camera

Post by bin801 »

joe.lee wrote: Mon Aug 31, 2020 12:27 pm Hello,

If you have removed all other noises in the background and it's still happening, this might be a hardware issue on the imager.
I would suggest contacting support@naturalpoint.com if you are experiencing an issue like this. If you could attach a screen capture (video) or screenshot of the problem that you are seeing, it will help with understanding the problem.

Regards,
Thank you for reply
after start , left lamp keep blinking and, in camera view, (trackclip 3-points) the upper reflector shows only when I turn my head to left or right, when face forward, upper reflector disappear. a few minutes later, reflectors' image became mass and freeze. Track IR stop work. only way is to exit GUI.
any clue?

I 'll take photo and contact later.

Appreciate!!!
wesader
Posts: 2
Joined: Wed Aug 26, 2020 10:01 pm

Re: Need help. three reflector images disapeared in camera

Post by wesader »

i am pretty sure at Windows 10 ver: 2004 update causes this problem, my trackir 5 software symptoms are change after latest win 10 patch, now my trackir software lagging, yellow tracking status light flashing time after time very short lags. :)
yoda1976
Posts: 1
Joined: Sat Oct 03, 2020 8:11 am

Re: Need help. three reflector images disapeared in camera

Post by yoda1976 »

Oh thank you for this post. I thought i am the only one... Is there a fix for that?? :roll:

I miss my Track IR.

I sended my Track IR to my dealer, he sended it back and told me my Track IR is fine and it has to be something with my software on my PC.

I tried:

- Uninstall Software and Driver
- Registry cleaner
- Reinstalled
- Different USB Ports not Switches

Help :|

Regards Marius
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