TrackIR5 Camera not turning on / recognized

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Roebuck
Posts: 2
Joined: Mon Apr 19, 2021 1:14 pm

TrackIR5 Camera not turning on / recognized

Post by Roebuck » Mon Apr 19, 2021 9:09 pm

I have tried everything fellas, even a complete reinstall, and it will not be recognized. I've tried manually finding the USB drivers, I've tried messing with windows settings, I've tried a USB 2.0 slot, nothing works.

JottiGG
Posts: 2
Joined: Thu Apr 29, 2021 1:48 pm

Re: TrackIR5 Camera not turning on / recognized

Post by JottiGG » Thu Apr 29, 2021 2:09 pm

Same here

coldblake34
Posts: 2
Joined: Sat May 01, 2021 11:16 am

Re: TrackIR5 Camera not turning on / recognized

Post by coldblake34 » Sat May 01, 2021 2:06 pm

Same. I've had my camera less than two weeks now. Was working fine until earlier today. Just turned off. Gets warm while plugged in but that's about it. No lights. Not detected by the pc not even as an "unkown" device.

Spyboy
Posts: 11
Joined: Sun Feb 22, 2015 7:31 am

Re: TrackIR5 Camera not turning on / recognized

Post by Spyboy » Thu May 13, 2021 12:47 pm

I have this problem too. I just updated. I jhave deleted and reinstalled, no. Deleted and reinstalled to the 5,4.1 previous version, no joy.
The camera lights don't come on. I am at a loss, I have restarted software and PC so have now run out of ideas!

OrnaryOx
Posts: 1
Joined: Thu May 13, 2021 2:11 pm

Re: TrackIR5 Camera not turning on / recognized

Post by OrnaryOx » Thu May 13, 2021 2:26 pm

Well, this is not reassuring. I just received my TrackIR v5 yesterday. It worked well for the evening flight plan in DCS. I started my computer this morning and have spent the better part of the day trying to get the camera to be recognized. I am guessing it crashed cause it was plugged into a USB 3.0 port (which I did not learn was an issue till I started troubleshooting). It is now plugged into a USB 2.0 port but the camera is still not recognized.

I was hoping I would find suggestions from members of this forum about work arounds...I'm guessing that may not happen from the comments I have read. I already worked through the suggestions that NaturalPoint provided in their announcement of the USB 3.0 issue. I guess I will wait to hear back from them on my support ticket.

I hope there is a fix cause I found the tracking to be pretty much a game changer for playing these sim games...

mjustice
Posts: 3
Joined: Thu May 20, 2021 7:56 pm

Re: TrackIR5 Camera not turning on / recognized

Post by mjustice » Thu May 20, 2021 8:31 pm

Same here, software will not load and the camera light on the left will not come on. Reinstalled, updated, changed USB ports...... Nothing

mjustice
Posts: 3
Joined: Thu May 20, 2021 7:56 pm

Re: TrackIR5 Camera not turning on / recognized

Post by mjustice » Sat May 22, 2021 8:35 am

Its not showing up under Naturalpoint in Devise Manager.
TrackIR5.jpg
TrackIR5.jpg (152.37 KiB) Viewed 164 times

Dvlpt777
Posts: 1
Joined: Tue Jun 08, 2021 6:54 am

Re: TrackIR5 Camera not turning on / recognized

Post by Dvlpt777 » Tue Jun 08, 2021 7:04 am

My camera also died. A month old. Hardware failure. Checked on another system.

I have contacted support.

The ‘bodies’ are starting to pile up.

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