Immediate Crash After loading

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danscan1
Posts: 1
Joined: Sun Nov 21, 2021 12:19 pm

Immediate Crash After loading

Post by danscan1 »

I am trying to load of TrackIR for the first time and the software crashes within a few seconds. It shows up and then disappears.
I have no lights on the camera either but I also have no errors in the device manager for anything.
In the application logs I see an error involving OpenGL32.
I have have an Alienware x17 with NVIDIA GeForce RTX 3060 Laptop card.
Here are the error logs:
Faulting application name: TrackIR5.exe, version: 5.4.2.27545, time stamp: 0x570588ce
Faulting module name: OPENGL32.dll, version: 10.0.19041.1081, time stamp: 0x9b64dab0
Exception code: 0xc0000005
Fault offset: 0x000b12f8
Faulting process id: 0x5020
Faulting application start time: 0x01d7df0b6de5c536
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\Windows\SYSTEM32\OPENGL32.dll
Report Id: 3c73f674-27eb-452f-baac-e76a0995ad3d
Faulting package full name:
Faulting package-relative application ID:
AND
Fault bucket 1375935559809722358, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TrackIR5.exe
P2: 5.4.2.27545
P3: 570588ce
P4: OPENGL32.dll
P5: 10.0.19041.1081
P6: 9b64dab0
P7: c0000005
P8: 000b12f8
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER452A.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4588.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4589.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4589.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER45AA.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_2a7e9867ea91e9b4acfb76bcd7e3b1cd323f333_426027f4_b3a1e7e5-58ae-4182-baad-6aa33b14d7e8

Analysis symbol:
Rechecking for solution: 0
Report Id: 3c73f674-27eb-452f-baac-e76a0995ad3d
Report Status: 268435456
Hashed bucket: 11a926cfef9e3ff473184e1a044967f6
I finally have few days off to use this stuff and would appreciate it working.
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