TRACK IR overheating and stopped working

Bl00D-LESS.
Posts: 1
Joined: Wed Jan 26, 2022 6:41 pm

TRACK IR overheating and stopped working

Post by Bl00D-LESS. » Wed Jan 26, 2022 6:45 pm

Hey guys! :)

So, I was flying around in DCS with my squadron when all of a sudden my Track IR wasn't centered for some reason. This has happened before...no problem. I then unplugged my Track IR, plugged it in again an it just doesn't work anymore ever since. The device itself even got fairly warm when i touched it. I have had it for 13 months now and never had any issues with it ever. My PC won't even detect the Track IR device. Has anyone here had a similar issue or the exact same issue?

Best regards

seligrus
Posts: 1
Joined: Fri Jan 28, 2022 9:15 am

Re: TRACK IR overheating and stopped working

Post by seligrus » Fri Jan 28, 2022 9:45 am

Sorry, I tried to PM, it would not let me. Did you ever figure it out? My TrackIR just stopped working today after working fine for years.

Thanks
RS

fknighton
Posts: 3
Joined: Mon Feb 07, 2022 12:17 pm

Re: TRACK IR overheating and stopped working

Post by fknighton » Mon Feb 07, 2022 12:39 pm

Mine died today again. This one only lasted a couple of months. I'm so disappointed. :( :( :(

Jokerworld
Posts: 2
Joined: Tue Feb 08, 2022 8:57 pm

Re: TRACK IR overheating and stopped working

Post by Jokerworld » Tue Feb 08, 2022 9:02 pm

Mine died yesterday as well when i was playing DCS, the lights are out and keep heating up when i connect it to PC even it doesn't have any sign shows it's working.

Rabbah
Posts: 1
Joined: Wed Mar 16, 2022 9:10 pm

Re: TRACK IR overheating and stopped working

Post by Rabbah » Wed Mar 16, 2022 9:15 pm

Mine failed a few minutes ago ,while playing DCS, and was quite warm to the touch. Has no one gotten a response from NP?

mlawson1217
Posts: 2
Joined: Tue May 31, 2022 6:56 am

Re: TRACK IR overheating and stopped working

Post by mlawson1217 » Tue May 31, 2022 7:00 am

Same here similar issue. I just got this TrackIR5 system 4 days ago... My old one broke and now the replacement is seemingly dead too. Unrecognized USB on the Device Manager as well (Code 43).

Quicksand
Posts: 3
Joined: Wed Jul 13, 2022 10:25 pm

Re: TRACK IR overheating and stopped working

Post by Quicksand » Wed Jul 13, 2022 10:36 pm

Mine quit last night in the middle of a DCS mission. I’ve only had this tracker for 3 weeks, quite unacceptable! It stopped tracking, I looked up at the camera, and the two status LEDs were red, then no status LEDs. I reached up to see if I could readjust it, and it was extremely warm to the touch.

Prior to purchasing, I did a little homework since it’s a fairly pricey addition. Did read some negative reviews regarding overheating issues when used with the IR pro headset.

Natural Point, what are you doing to resolve this issue? I will look for alternatives if you don’t make this right! I can promise I will not continue spending 220 euro for something that can’t withstand a couple hours of gaming a night. What really sucks is that these are not just readily available over here, they have to be ordered, and now I am unable to play DCS until I receive a replacement. :oops: :oops:

autoskip
Posts: 2
Joined: Mon Nov 21, 2022 8:57 pm

Re: TRACK IR overheating and stopped working

Post by autoskip » Mon Nov 21, 2022 9:01 pm

Please explain how can I fix this issue?

jillian.smythe
Posts: 55
Joined: Fri Sep 02, 2022 6:40 am

Re: TRACK IR overheating and stopped working

Post by jillian.smythe » Tue Nov 22, 2022 8:35 am

Hello autoskip,

If you believe your TrackIR has overheated, please unplug it and let it cool down completely (possibly overnight). When it is cool, reconnect the TrackIR directly to your computer, bypassing any USB hubs. If possible, connect it to a USB 2.0 port. Check in Device Manager to see if the TrackIR is being detected by your computer.

We offer a 1 year warranty on our TrackIR units. If you have purchased your unit within the last year, please contact us using the Help form on our website: https://www.trackir.com/help. Make sure to include the serial number of your unit in your message to us.

Kind Regards,
Jillian Smythe
TrackIR Support Representative

victoriaemmy
Posts: 1
Joined: Wed Dec 14, 2022 8:28 pm

Re: TRACK IR overheating and stopped working

Post by victoriaemmy » Wed Dec 14, 2022 8:31 pm

I seem to have an overheating issue with my Track IR 5?
friday night funkin

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