where's MY ORDER?

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snapbean
Posts: 2
Joined: Fri Feb 25, 2022 9:07 am

where's MY ORDER?

Post by snapbean »

Where's my order? ORDER #150495 You took my money but I haven't heard anything. I tried to contact you guys but I got nothing.
t2wiice
Posts: 1
Joined: Tue Mar 01, 2022 8:00 am

Re: where's MY ORDER?

Post by t2wiice »

Same here, Order # 150516, Placed on Feb 14, sent several emails just looking for an update, no response. As stated, they take the money immediately but can't even write an update. What kind of BS is this?
Pa28surfer
Posts: 1
Joined: Tue Mar 01, 2022 1:44 pm

Re: where's MY ORDER?

Post by Pa28surfer »

I too ordered a few weeks ago and haven’t received a tracking number. I’m assuming they are dealing with supply issues like everyone else, but agree, communication would be appreciated.
Neil Abrew
Posts: 38
Joined: Tue Jul 11, 2017 9:53 am

Re: where's MY ORDER?

Post by Neil Abrew »

All of your orders are in process, and will be shipped as soon as they are built here at our Corvallis, OR HQ. We make everything from scratch and by hand, and appreciate your continued patience as we navigate unprecedented demand!
Neil Abrew
Brand Manger
OptiTrack | TrackIR
snapbean
Posts: 2
Joined: Fri Feb 25, 2022 9:07 am

Re: where's MY ORDER?

Post by snapbean »

Your product may be made by Santa's Elves but that doesn't excuse the fact that you will not respond to your customers.
cluff21
Posts: 2
Joined: Tue Mar 08, 2022 9:53 am

Re: where's MY ORDER?

Post by cluff21 »

Has anyone here received their order yet?
Fringe
Posts: 3
Joined: Thu Mar 03, 2022 11:01 am

Re: where's MY ORDER?

Post by Fringe »

Made an order over two weeks ago and no tracking information or contact from Natural Point.
Fringe
Posts: 3
Joined: Thu Mar 03, 2022 11:01 am

Re: where's MY ORDER?

Post by Fringe »

Okay, ironically within 30 minutes of my post my order was shipped. Took two weeks exactly. So maybe that will be a reliable timeframe for anyone else here.
Hispanicgamer
Posts: 2
Joined: Mon May 23, 2022 1:17 pm

Re: where's MY ORDER?

Post by Hispanicgamer »

Thank you for starting this topic. I just hope my order doesn’t take longer than two weeks. Still excited to try it out though!
Hispanicgamer
Posts: 2
Joined: Mon May 23, 2022 1:17 pm

Re: where's MY ORDER?

Post by Hispanicgamer »

Got an email that my TrackIR system is in transit! :)
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