TrackIR will not start, crashes on startup.

JohnnyBravo
Posts: 2
Joined: Thu Jul 28, 2022 6:13 am

Re: TrackIR will not start, crashes on startup.

Post by JohnnyBravo »

Same issue here. Worked before, but not anymore.
The app just doesn't open when launching it. It doesn't even appear in the task bar for a moment.
So the app itself just can't launch I think.

Geforce 3080 here.
AMD Ryzen Threadripper PRO 3995WX 64-Cores
Windows 10 Enterprise - OS Build 19042.1826
Windows Feature Experience Pack 120.2212.4180.0
TrackClip Pro
TrackIR v5

Never had issues before.
Mainstay
Posts: 1
Joined: Thu Jul 28, 2022 1:23 pm

Re: TrackIR will not start, crashes on startup.

Post by Mainstay »

Same problem. Trackir 5 Crashses/freezes.

Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 11 Pro
OS Service Pack -
Internet Explorer 11.1.22000.0
Edge 103.0.1264.71
DirectX DirectX 12.0
Date / Time 2022-07-28 / 22:33

Motherboard:
CPU Type 8C+8c Intel Core i9-12900K, 4900 MHz (49 x 100)
Motherboard Name Asus TUF Gaming Z690-Plus WiFi D4 (2 PCI-E x1, 1 PCI-E x4, 2 PCI-E x16, 4 M.2, 4 DDR4 DIMM, Audio, Video, 2.5GbE LAN, Thunderbolt 4, WiFi)
Motherboard Chipset Intel Alder Point-S Z690, Intel Alder Lake-S
System Memory 65312 MB (DDR4 SDRAM)
DIMM2: G Skill RipjawsV F4-4400C19-32GVK 32 GB DDR4-4400 DDR4 SDRAM (19-26-26-46 @ 2202 MHz)
DIMM4: G Skill RipjawsV F4-4400C19-32GVK 32 GB DDR4-4400 DDR4 SDRAM (19-26-26-46 @ 2202 MHz)
BIOS Type AMI (07/07/2022)
Communication Port Communications Port (COM1)

Multimedia:
Audio Adapter Creative CA0132 @ Creative Sound Blaster Audio Controller
Audio Adapter Creative CA0132 @ Creative Sound Blaster Audio Controller
Audio Adapter nVIDIA GA102 HDMI/DP @ nVIDIA GA102 - High Definition Audio Controller

Storage:
Storage Controller Intel RST VMD Controller 467F
Storage Controller Intel RST VMD Managed Controller 09AB
Storage Controller Microsoft Storage Spaces Controller
Storage Controller Xvdd SCSI Miniport
Disk Drive Xvd (1080 MB)
Disk Drive NVMe Corsair MP600 PRO XT (3726 GB)
SMART Hard Disks Status Unknown

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 1601
DMI System Manufacturer ASUS
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number System Serial Number
DMI System UUID 5AC74F74-4D405655-E4010442-1A9720AF
DMI Motherboard Manufacturer ASUSTeK COMPUTER INC.
DMI Motherboard Product TUF GAMING Z690-PLUS WIFI D4
DMI Motherboard Version Rev 1.xx
DMI Motherboard Serial Number 210992061301066
DMI Chassis Manufacturer Default string
DMI Chassis Version Default string
DMI Chassis Serial Number Default string
DMI Chassis Asset Tag Default string
DMI Chassis Type Desktop Case

Chipset Properties:
Motherboard Chipset Intel Alder Point-S Z690, Intel Alder Lake-S
Memory Timings 19-26-26-46 (CL-RCD-RP-RAS)
Command Rate (CR) 1T
DIMM2: G Skill RipjawsV F4-4400C19-32GVK 32 GB DDR4-4400 DDR4 SDRAM (19-26-26-46 @ 2202 MHz)
DIMM4: G Skill RipjawsV F4-4400C19-32GVK 32 GB DDR4-4400 DDR4 SDRAM (19-26-26-46 @ 2202 MHz)

BIOS Properties:
System BIOS Date 07/07/2022
Video BIOS Date Unknown
DMI BIOS Version 1601

Graphics Processor Properties:
Video Adapter Asus TUF-RTX3080TI-O12G-Gaming
GPU Code Name GA102-225-A1 (PCI Express 4.0 x16 10DE / 2208, Rev A1)
GPU Clock 210 MHz
Memory Clock 50 MHz

[ Direct3D: NVIDIA GeForce RTX 3080 Ti (GA102) ]

Device Properties:
Device Name NVIDIA GeForce RTX 3080 Ti
GPU Code Name GA102
PCI Device 10DE-2208 / 1043-8802 (Rev A1)
Dedicated Memory 3 GB
Driver Name nvldumd.dll
Driver Version 31.0.15.1640 - nVIDIA ForceWare 516.40
Shader Model SM 5.1
Max Threads 1024
Multiple UAV Access 64 UAVs
Thread Dispatch 3D
Thread Local Storage 32 KB

[ NaturalPoint Devices / TrackIR 5 ]

Device Properties:
Driver Description TrackIR 5
Driver Date 01/09/2012
Driver Version 2.70.0.0
Driver Provider NaturalPoint
INF File oem45.inf
INF Section _Install.NTamd64
Hardware ID USB\VID_131D&PID_0158&REV_0000
Location Information Port_#0002.Hub_#0006
EPOCCH
Posts: 2
Joined: Thu Jul 28, 2022 3:48 pm

Re: TrackIR will not start, crashes on startup.

Post by EPOCCH »

I was finally able to fix the issue on my end. I'll share the fix in case it may work for others.

If you search for a guy called "FR33THY" on YouTube and click on his windows 10 or 11 optimization video, there will be a link to a google drive with his optimization file. Download this file and open "Windows Maintenance" and run the C++ Installer. This installer will automatically uninstall all your C++ packages and reinstall every C++ package available. After running the installer I could start the trackir app again. I think it had something to do with some of my C++ packages not having their "Minimum Runtimes" installed which for some odd reason screwed around with trackir.
anthony.lazzaro
NaturalPoint Employee
NaturalPoint Employee
Posts: 6
Joined: Tue Jul 26, 2022 2:34 pm

Re: TrackIR will not start, crashes on startup.

Post by anthony.lazzaro »

Thanks for the information!

It sounds like the issue might reproduce with Windows 11 or maybe with some older C++ redistributables.
That gives us enough information to do some testing locally.
Please let us know if you have any more details that you could share to narrow down the issue.

Cheers,
Anthony
EPOCCH
Posts: 2
Joined: Thu Jul 28, 2022 3:48 pm

Re: TrackIR will not start, crashes on startup.

Post by EPOCCH »

I think these minimum runtimes and additional runtimes may be needed, at least the 2013 x86 ones to match the 2013 x86 redistributable required by the software.
Desktop Screenshot 2022.07.29 - 15.44.42.41.png
Desktop Screenshot 2022.07.29 - 15.44.42.41.png (30.41 KiB) Viewed 2445 times
actrade1
Posts: 18
Joined: Fri Jul 01, 2022 6:23 pm

Re: TrackIR will not start, crashes on startup.

Post by actrade1 »

Did it...no luck. Win 11...his program did install all of the files you listed though.
heinzpilot
Posts: 6
Joined: Thu Nov 11, 2021 5:01 pm

Re: TrackIR will not start, crashes on startup.

Post by heinzpilot »

Same here. Did a COMPLETE un-install / re-install of the TrackIR 5.4.2 software and have had no luck. When trying to start the TrackIR Software it goes to Suspend and crashes. Never Starts.

I uninstalled the software. Deleted ALL folders (including %appdata%), removed registry entries, ect. I deleted the drivers. Started fresh. But no luck.

Please fix!

System Info:
[Display]
Operating System: Windows 11 Pro, 64-bit
DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 3080
Driver version: 516.59
Driver Type: DCH
Direct3D feature level: 12_1
CUDA Cores: 8704
Resizable BAR No
Core clock: 1815 MHz
Memory data rate: 19.00 Gbps
Memory interface: 320-bit
Memory bandwidth: 760.08 GB/s
Total available graphics memory: 26471 MB
Dedicated video memory: 10240 MB GDDR6X
System video memory: 0 MB
Shared system memory: 16231 MB
Video BIOS version: 94.02.26.40.9B
RAM 32GB
anthony.lazzaro
NaturalPoint Employee
NaturalPoint Employee
Posts: 6
Joined: Tue Jul 26, 2022 2:34 pm

Re: TrackIR will not start, crashes on startup.

Post by anthony.lazzaro »

Hey All,

We still haven't been able to reproduce the issue on our end after trying about fifteen computers with a variety of configurations. If you have any more details that would help us reproduce the issue, the please let us know.

We have a couple ideas on some things we can try that might resolve the issue. It might take us a while to have an update here, so please be patient in the mean time. However, please know that we are looking into the issue currently.


Solutions Today
For now it sounds like some users have resolved the issue by updating their C++ redistributables
https://www.microsoft.com/en-us/downloa ... x?id=40784

Another fix is just to use a previous NVDIA driver version (i.e. don't use v516.59 released on June 28th).


Cheers,
Anthony
FlyingMasterChef
Posts: 3
Joined: Tue Aug 16, 2022 2:06 am

Re: TrackIR will not start, crashes on startup.

Post by FlyingMasterChef »

I also can't get TrackIR 5 to load in windows 11. It was working perfectly and now it starts and (as I watch it load in Process explorer) is instantly suspended as it loads and then shuts down. It never shows anything on the screen. I have fully uninstalled the software and downloaded and installed the newest version as of today. Same version I have run for a while now. This did not fix the issue. I have updated everything I could update on the computer. Still the same results.

Any help with this would be great. And any info needed I can provide. Since there are 100's of things someone may wish to know about my system I am not going to post a ton.. Just know that as of today everything on my computer is 100% up to date and the newest versions available.

Running
Windows 11 Pro version 10.0.22622
MB: Z390 Aorus Pro Wifi
Processor: i7-8700K 3.7GHz 6 core running @ 5GHz
Memory: 48 GB
GPU: NVIDIA GeForce RTX 2060
NVIDIA Driver: 516.94
TrackIR: 5.4.2.27545

Greg
FlyingMasterChef
Posts: 3
Joined: Tue Aug 16, 2022 2:06 am

Re: TrackIR will not start, crashes on startup.

Post by FlyingMasterChef »

I followed the instructions on things to try. I am sorry that I did not try to run it after everything tried but after doing the list it works. So something in that list worked for me.

Greg
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