Is there a protective film over brand new trackir5?

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lo0githc
Posts: 1
Joined: Sun Dec 11, 2022 9:11 pm

Is there a protective film over brand new trackir5?

Post by lo0githc »

Just bought trackir5, i'm hearing some people say it comes with protective film over lense, but mine had none and is apparently brand new according to shop.


Cheers
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 286
Joined: Fri Sep 02, 2022 6:40 am

Re: Is there a protective film over brand new trackir5?

Post by jillian.smythe »

Hello lo0githc,

I would be happy to review photos of the unit you received. Please go to our website (https://www.trackir.com/help) and fill out the contact form. Please be sure to including the serial number of your unit. Once we get your form, we will reply via email so that you can respond with the photos.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
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