is there a way to cancel an order

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hghpandaman
Posts: 1
Joined: Fri Mar 03, 2023 1:47 pm

is there a way to cancel an order

Post by hghpandaman »

I made an error in my shipping selection and wanted to try to cancel my order. Has anyone had success doing this? I emailed the "sales" email literally a minute after I received my confirmation and noticed the error, but after hearing about the response time, I'm not very hopeful they'll cancel it.
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 293
Joined: Fri Sep 02, 2022 6:40 am

Re: is there a way to cancel an order

Post by jillian.smythe »

Hello hghpandaman,

Did our sales team reach back out to you? If not, please send me a private message with the order number and email address used for your order, and I will pass the information along to our sales team and express the urgency of your request.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
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