trackIR 5 hat clip is all black.
trackIR 5 hat clip is all black.
is this normal for the reflectors to be all black? I just got mine today and it won't respond unless you put the clip directly to the camera.
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jillian.smythe
- NaturalPoint Employee
- Posts: 294
- Joined: Fri Sep 02, 2022 6:40 am
Re: trackIR 5 hat clip is all black.
Hello Gec5741,
Thank you for providing that photo. No, that doesn't appear to be normal. I suggest that you work with the reseller you purchased this from to confirm the unit is legitimate and to get a refund or a replacement. You can also contact us using the form on our webpage (https://www.trackir.com/help) for further assistance in verifying whether a product is valid.
Kind Regards,
Thank you for providing that photo. No, that doesn't appear to be normal. I suggest that you work with the reseller you purchased this from to confirm the unit is legitimate and to get a refund or a replacement. You can also contact us using the form on our webpage (https://www.trackir.com/help) for further assistance in verifying whether a product is valid.
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative