Beta version crash

[UgoRipley]

Hi.
I installed new Beta version 5 yesterday, without first removing the older version.
I saw that the install was creating its own folder "C:\Programmi\NaturalPoint\TrackIR5", so I let it do it.

It crashed every time I tried to launch it.

So I removed version4, removed Tir4 from System hardware properties and rebooted pc.
Installed version5 again, but still same error on launch (the box where Winblows asks you to send details about crashed applications to M$).
It starts drawing the new main interface window, but it crashes just afterwards.

I am on XP SP3, TIR4 Pro with Trackclip.
The latest version 4 works without problems.

-------------------------------------------
Here's the installog.txt from version 5 folder


5-3-2009
Install Log Entry Begin (Installation):
DirectX version : 09
DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1
Scanning for old INF files - WITHOUT PROMPTING
Clean USB Drivers for 2K/XP : VID_131D&PID_0155
Clean USB Drivers for 2K/XP : VID_131D&PID_0156
Clean USB Drivers for 2K/XP : VID_131D&PID_0157
Install USB Drivers for 2K/XP : VID_131D&PID_0155
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
Install USB Drivers for WinNTx32 : VID_131D&PID_0155
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Programmi\NaturalPoint\TrackIR5\Drivers\npusbio.inf
Error = 183
SetupCopyOEMInfA Called
Install USB Drivers for 2K/XP : VID_131D&PID_0156
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
Install USB Drivers for WinNTx32 : VID_131D&PID_0156
RegisterDriverINF UpdateDriver4PnP Succeeded :
USB\VID_131D&PID_0156 AND C:\Programmi\NaturalPoint\TrackIR5\Drivers\npusbio.inf
Install USB Drivers for 2K/XP : VID_131D&PID_0157
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
Install USB Drivers for WinNTx32 : VID_131D&PID_0157
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0157 AND C:\Programmi\NaturalPoint\TrackIR5\Drivers\npusbio.inf
Error = 183
SetupCopyOEMInfA Called
Checking for NT OS 32 or 64 bit
Detected NT OS = 32 bit
5-3-2009
Install Log Entry Begin (Mode = REMOVEALL ) :
OS = Win 2K/XP
Component USB from 1 to 0
Component APP from 1 to 0
Component DOCS from 1 to 0
Component MSFS2002 from 0 to 0
Component PROFILES from 1 to 0
De-Install USB Drivers for 2K/XP : VID_131D&PID_0155
De-Install USB Drivers for 2K/XP : VID_131D&PID_0156
De-Install USB Drivers for 2K/XP : VID_131D&PID_0157

[DrPulp]

I've got the exact same crash here.

Pulp

[Seth Steiling]

I'll pass it along to the dev team, and we'll investigate.

[UgoRipley]

Yes !
Beta 5.02 up and running ! Awesome new interface. I'm gonna try it in-game in 5 minutes.

Edit: I spoke too early, I had to fire up version 4 to fly with IL-2 1946.
Anyway, Beta 5.02 still crashes very often on launch, but not always, at least I can see the new interface and fiddle with it. The "camera view" looks smoother than before. Still too buggy to be used for me.

Here comes the installog.txt

5-6-2009
Install Log Entry Begin (Installation):
DirectX version : 09
DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1
Scanning for old INF files - WITHOUT PROMPTING
Clean USB Drivers for 2K/XP : VID_131D&PID_0155
Found file (removing) : C:\WINDOWS\inf\oem9.inf
Clean USB Drivers for 2K/XP : VID_131D&PID_0156
Clean USB Drivers for 2K/XP : VID_131D&PID_0157
Install USB Drivers for 2K/XP : VID_131D&PID_0155
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
Install USB Drivers for WinNTx32 : VID_131D&PID_0155
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Programmi\NaturalPoint\TrackIR5\Drivers\npusbio.inf
Error = 183
SetupCopyOEMInfA Called
Install USB Drivers for 2K/XP : VID_131D&PID_0156
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
Install USB Drivers for WinNTx32 : VID_131D&PID_0156
RegisterDriverINF UpdateDriver4PnP Succeeded :
USB\VID_131D&PID_0156 AND C:\Programmi\NaturalPoint\TrackIR5\Drivers\npusbio.inf
Install USB Drivers for 2K/XP : VID_131D&PID_0157
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
Install USB Drivers for WinNTx32 : VID_131D&PID_0157
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0157 AND C:\Programmi\NaturalPoint\TrackIR5\Drivers\npusbio.inf
Error = 183
SetupCopyOEMInfA Called
Checking for NT OS 32 or 64 bit
Detected NT OS = 32 bit
5-6-2009
Install Log Entry Begin (Mode = REMOVEALL ) :
OS = Win 2K/XP
Component USB from 1 to 0
Component APP from 1 to 0
Component DOCS from 1 to 0
Component MSFS2002 from 0 to 0
Component PROFILES from 1 to 0
De-Install USB Drivers for 2K/XP : VID_131D&PID_0155
De-Install USB Drivers for 2K/XP : VID_131D&PID_0156
De-Install USB Drivers for 2K/XP : VID_131D&PID_0157

[VincentG]

What OS are you using?

Are you running any other application, in the backgrond?

[UgoRipley]

My system specs:
- XP Home SP3
- Asus P5B DELUXE
- Intel Core 2 duo E6600 4MB L2 Boxed Skt775
- 2Gb Twinmos DDR2 PC5300 667-555 1GB
- DirectX 9.0c latest
- Radeon X1950XTX 512MB VIVO PCI-E Sapphire 2xDVI (with 7/11 CAT display drivers only)
- Western Digital 250GB SATAII 7200rpm 16MB
- Western Digital 150GB Raptor S-ATA 10000rpm 16MB
- Samsung SyncMaster 226BW
- Lilliput 8" Touchscreen
- Cougar joystick
- Simped rudders
- Logitech Driving Force GT wheel


Background applications running:

- Avira Personal Free Antivirus
- Prevx 3.0.1.6.5 Home users (http://www.prevx.com/products.asp)
- TeamSpeak 2
- TSDisp (http://tsdisp.sourceforge.net/)
- HTML2POP3 2.36 (to check POP3 mail accounts)
- HyperLobby
- Ati Tray Tools
- Logitech Gaming Software 5.04
- eGalax TouchKit USB drivers for TouchScreen (used with TouchBuddy software)
- SoundMax audio control panel

Task Manager processes at boot: 33


Do you need a DXdiag log ?

[UgoRipley]

Just to report that, after proper unplugging TIR4 and uninstall of Beta2, reboot, registry cleaning, and install of Beta3, nothing changed.

Application still crashes upon launch

[VincentG]

Software is crashing without the camera plugged in?

Using either the 5.0 software, or the 4.1 software?

Have you tried closing all other applications in the background?

[DrPulp]

tested various things...nothing seem to work.
sometimes (pretty rare) trackir 5 starts up and works....but then the next time it won't.

waht makes it even worse is, that the trackir 4 software is not working proper with my trackir 5 cam!
the Status switches very fast from "tracking" to "no data" at the bottom of trackir4 software.

now i got a brand new trackir5 and cant do anything with it

/edit: tried it on a fresh windows xp installation: it seems to have something to do with the profiles. if i dont change anything i am able to start trackir5. if i change anything...create a new profile, it will crash the next time i start it.

/edit2: it seem to run better with compatibility mode on. windows NT compatibility works for me. i can even edit profiles...now it sometimes crashes when i close trackir 5.

[VincentG]

[quote=DrPulp]tested various things...nothing seem to work.
sometimes (pretty rare) trackir 5 starts up and works....but then the next time it won't.

waht makes it even worse is, that the trackir 4 software is not working proper with my trackir 5 cam!
the Status switches very fast from "tracking" to "no data" at the bottom of trackir4 software.

now i got a brand new trackir5 and cant do anything with it

/edit: tried it on a fresh windows xp installation: it seems to have something to do with the profiles. if i dont change anything i am able to start trackir5. if i change anything...create a new profile, it will crash the next time i start it.

/edit2: it seem to run better with compatibility mode on. windows NT compatibility works for me. i can even edit profiles...now it sometimes crashes when i close trackir 5.[/quote]

What OS are you using?

What other applications do you have runing in the background?