Software 5.0 error

Post Reply
Gavras
Posts: 2
Joined: Sat Jul 04, 2009 12:49 pm

Software 5.0 error

Post by Gavras »

Hello,

today I got my trackIR 5 and trackclip pro. After the software 5.0 installation the trackIR worked perfectly (tested in IL2) but the first time that I attempted to shut down the program I got an error, after this (I got also reboot problems and I did a recovery system), every time I reinstall the software and try to open the program I get the same error.

There's a way to fix this bug or may I wait 'till a final version?

OS Windows XP SP3

Regards
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Software 5.0 error

Post by VincentG »

What is the error message?

Are you connected directly to the PC, or using a hub?

Could you list your system specs?
Gavras
Posts: 2
Joined: Sat Jul 04, 2009 12:49 pm

Re: Software 5.0 error

Post by Gavras »

The message say: verified error in trackIR5, The application will be closed.

Connected directly to pc, no hub.

Windows XP pro - SP3
AMD Athlon 64X2 Dual Core 6400+ 3.21 ghz
3 Gb ram
Nvidia 8800gt 1gb ram

You have a PM with system information and HijackThis log file

Thx
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Software 5.0 error

Post by VincentG »

Please email support with your issue, and camera serial number.
Post Reply