TrackIR 5 crashes on new HD monitor

kirock7
Posts: 4
Joined: Fri Jun 04, 2010 9:32 am

TrackIR 5 crashes on new HD monitor

Post by kirock7 » Wed Jun 30, 2010 1:40 pm

Hi
I just upgraded to a new 24" 16x9 LG Flatron and have found that everytime I go to open the TrackIR software it crashes with an atioglxx.dll error.
When I lower the monitors standard resolution of 1920x1080 to anything lower (the next step down) I can open and minimize TrackIR no problem... then I return to the higher resolution and it works fine. I can even open it up from the tray, no problem.
Five words: what is up with that?
Am I going to be doing this for as long as I own the monitor, or is this a known issue?
Any input would be appreciated.

Oh, my graphics card is an ATI HD5770 with the 10.6 drivers.
Thanks!

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 5 crashes on new HD monitor

Post by VincentG » Wed Jun 30, 2010 3:42 pm

OK, that is an dll file, that is part of the ATI OpenGL drivers.

Within your open GL software, do you have any settings enabled, applications allowed, or restrictions on screen sizes set?

kirock7
Posts: 4
Joined: Fri Jun 04, 2010 9:32 am

Re: TrackIR 5 crashes on new HD monitor

Post by kirock7 » Thu Jul 01, 2010 2:00 pm

Hi!
Thanks for the quick response.

The only OpenGL control I can find in the ATI CCC is Triple Buffering and on or off it makes no difference... I still get a crash.

I should mention that I'm using 32bit WinXP, HD5770, 10.6 drivers.

Any suggestions?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 5 crashes on new HD monitor

Post by VincentG » Thu Jul 01, 2010 2:19 pm

Which service pack installed for XP?

kirock7
Posts: 4
Joined: Fri Jun 04, 2010 9:32 am

Re: TrackIR 5 crashes on new HD monitor

Post by kirock7 » Fri Jul 02, 2010 12:14 pm

That would be SP3. (Winxp 32bit)

dmans1
Posts: 4
Joined: Sun Dec 10, 2006 2:38 pm

Re: TrackIR 5 crashes on new HD monitor

Post by dmans1 » Tue Jul 06, 2010 10:51 am

Same thing here,same crashing dll any resolution
ATI5850 on catalyst 10.6.
WinXP 32bit SP3

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 5 crashes on new HD monitor

Post by VincentG » Tue Jul 06, 2010 12:59 pm

Couple of things -

Do you see this issue with the 4.1.037 software?

Can you edit the TrackIR settings xml file, and change the following option to what is listed below

1

dmans1
Posts: 4
Joined: Sun Dec 10, 2006 2:38 pm

Re: TrackIR 5 crashes on new HD monitor

Post by dmans1 » Sat Oct 02, 2010 8:09 am

4.xx software runs fine.
Runminimized crashes also.
Now on Catalyst 10.9

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 5 crashes on new HD monitor

Post by VincentG » Mon Oct 04, 2010 2:00 pm

This is something we are currently looking into

Kianoni
Posts: 6
Joined: Tue Oct 05, 2010 5:49 am

Re: TrackIR 5 crashes on new HD monitor

Post by Kianoni » Tue Oct 05, 2010 5:53 am

I just took out all my flight sim gear out of the closet after the summer break and ran into this problem. TrackIR5 used to work fine and I haven't done any hardware updates so it has to be something to do with the newer ATI drivers..
Going to try the 4.x.x software (for the first time) so I could at least play a little :)

Edit: If you need any debug/logging info that could have something hardware specific information just let me know!
(..working as a software architect :P)

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