Trackir not saving profiles

Share and exchange custom profiles for the TrackIR software.
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thedemon44
Posts: 2
Joined: Wed Mar 11, 2015 8:35 pm

Trackir not saving profiles

Post by thedemon44 » Wed Mar 11, 2015 8:40 pm

Everything was working fine. Now when I save a profile nothing happens. If I make changes and switch to another profile I am asked if I want to save. I click yes, and nothing is saved.

I have the profiles folder open, and after refreshing, no file.

I stop the program and start it back up, and the 'saved' profile no longer exists.

Any help would be appreciated.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Trackir not saving profiles

Post by MikeWitham » Thu Mar 12, 2015 10:41 am

thedemon44,

That is an interesting issue. My first suggestion would be to go to the install folder for your TrackIR software and delete the Settings.xml file and restart the TrackIR. This will change your speed and smoothing settings back to default, but it may resolve the issue.

Are you running the TrackIR software as an administrator?

Regards,
Mike Witham
TrackIR Product Manager

thedemon44
Posts: 2
Joined: Wed Mar 11, 2015 8:35 pm

Re: Trackir not saving profiles

Post by thedemon44 » Fri Mar 13, 2015 1:33 pm

I got it working again, doing the most simple part of tech support you can. Restart the computer.

Thanks for replying though.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Trackir not saving profiles

Post by MikeWitham » Fri Mar 13, 2015 3:08 pm

thedemon44,

Glad to hear that it is up and running. There is a reason that restarting the computer is still one of the first steps in troubleshooting.

Regards,
Mike Witham
TrackIR Product Manager

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