Camera not detected

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jerryb
Posts: 7
Joined: Mon Oct 28, 2013 8:37 am

Camera not detected

Post by jerryb » Mon May 06, 2019 1:57 pm

I know this has been discussed before but I've tried the uninstall then reinstall route but no joy. The software is fine but no lights on the camera and it's saying camera not detected. Also it does not show up on pc hardware. Anyone got an answer, thanks, J.

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 100
Joined: Tue Aug 15, 2017 1:56 pm

Re: Camera not detected

Post by Chris.Johnson » Fri May 10, 2019 10:37 am

Hello jerryb,

Is this a new device? This may be solved quicker if we could setup a remote session. Please create a Ticket using the link below, and we'll be happy to get this resolved for you ASAP.

http://help.naturalpoint.com/new-ticket
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

jerryb
Posts: 7
Joined: Mon Oct 28, 2013 8:37 am

Re: Camera not detected

Post by jerryb » Sun May 12, 2019 8:32 am

Hi, I'm dealing with a chap called Joe Lee, tried everything he has suggested but no go. J.

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