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Camera not detected

Posted: Mon May 06, 2019 1:57 pm
by jerryb
I know this has been discussed before but I've tried the uninstall then reinstall route but no joy. The software is fine but no lights on the camera and it's saying camera not detected. Also it does not show up on pc hardware. Anyone got an answer, thanks, J.

Re: Camera not detected

Posted: Fri May 10, 2019 10:37 am
by Chris.Johnson
Hello jerryb,

Is this a new device? This may be solved quicker if we could setup a remote session. Please create a Ticket using the link below, and we'll be happy to get this resolved for you ASAP.

Re: Camera not detected

Posted: Sun May 12, 2019 8:32 am
by jerryb
Hi, I'm dealing with a chap called Joe Lee, tried everything he has suggested but no go. J.