Can I use USB3.0 and 64bit PC?

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Ushikubo Tomohiro
Posts: 46
Joined: Thu Oct 21, 2010 2:02 am
Location: Japan

Can I use USB3.0 and 64bit PC?

Post by Ushikubo Tomohiro »

I can not succeed to open cameras using the Camera SDK sample program (FrameSynchronization), with three cameras.

When opening cameras, the LED display rotate very slowly, or LED display stop.

I'm using Windows7 64bit USB3.0 PC. And the sample program was compiled for 32bit version.

When using one camera, the camera is opened successfully.

I'm use these environment.
Window7 Home Premium SP1 64bit
Core i7-3610QM 2.30GHz
4GB RAM
USB3.0
Intel 7 Series / C216 Chipset

PC was
TOSHIBA dynabook Satellite T572/W3TF

and CameraSDK 1.0.0 Final

1. Can I use the Windows7 64bit USB3.0 compiled for 32bit PC?
2. If the program work Correctly, what can I do?

Thanks.
jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Can I use USB3.0 and 64bit PC?

Post by jolsonsalem »

The USB 3 ports are probably what is giving you trouble. Theoretically your USB chipset should mimic USB 2 when a USB2 device is plugged in, but I have yet to see that actually work as described.
Ushikubo Tomohiro
Posts: 46
Joined: Thu Oct 21, 2010 2:02 am
Location: Japan

Re: Can I use USB3.0 and 64bit PC?

Post by Ushikubo Tomohiro »

Thanks.

I tried to move cameras on other PCs, which have USB3.0 ports. Cameras can't move on USB3.0 Ports.

Would you tell me have you ever check on USB3.0 Port? If so, would you tell me what type PC did you use?
And would you tell me the way to move cameras?

I tried those PC.
DELL Vostro 3560 Core i5 32bit
Epson Endeavor NJ5700E Core i5 32bit

It is need to move USB 3.0, because many PC have USB3.0 port only.
jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Can I use USB3.0 and 64bit PC?

Post by jolsonsalem »

Are your cameras plugged directly into the PC or into an OptiHub?
Ushikubo Tomohiro
Posts: 46
Joined: Thu Oct 21, 2010 2:02 am
Location: Japan

Re: Can I use USB3.0 and 64bit PC?

Post by Ushikubo Tomohiro »

I'm not using OptiHub.
And I connect through D-Link Hub.
I conect cameras by using wired sync.

These PCs have "Intel(R) USB3.0 eXtensible host controler".
NaturalPoint - Brent
Posts: 59
Joined: Tue Nov 20, 2012 12:40 pm

Re: Can I use USB3.0 and 64bit PC?

Post by NaturalPoint - Brent »

Have you updated the C216 chipset to the latest drivers? If not, please try to update the drivers and let us know the results for further troubleshooting.

http://downloadcenter.intel.com/Detail_ ... ldID=21129
Ushikubo Tomohiro
Posts: 46
Joined: Thu Oct 21, 2010 2:02 am
Location: Japan

Re: Can I use USB3.0 and 64bit PC?

Post by Ushikubo Tomohiro »

I'm using C216 Chipset and I tyid to update drivers. But The cameras can't be moved.
NaturalPoint - Brent
Posts: 59
Joined: Tue Nov 20, 2012 12:40 pm

Re: Can I use USB3.0 and 64bit PC?

Post by NaturalPoint - Brent »

Hi CatMail,
I believe I have been corresponding with your distributor about the USB 3 issue you are having. I believe the quickest fix for you is going to be to get a USB 2 PCI card for your computer until we can find a solution for the USB 3 issues you are having. I would hate for you to not be able to use your system right now, so this seems like the best work-around until we can find out the issue with certain chipsets.

Thank you for your understanding.
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