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No frame data

Posted: Fri Sep 12, 2014 1:05 pm
by pbhat
This my setup:
- Windows 7 professional os
- Camera SDK 1.5.1 (installed as admin including the Optitrack USB driver)
- A single Optitrack Flex 13 camera connected over USB

My setup often gets into a state where the camera doesn't generate/capture any frames. i.e., camera->GetFrame() always returns NULL. The weird thing is CameraManager::X().WaitForInitialization() and CameraManager::X().GetCamera() succeed. I see the camera spinning up. I can query camera properties like width/height/etc. When the setup gets into this state even sample-viewer-app says 'No frame data'.

The problem is usually fixed by reconnecting the USB cable (sometime I have to do this multiple times). I'm seeing this problem with two different Flex 13 cameras; two different usb cables; and several different usb ports on the same machine.

How can I fix this issue? Please help.

Also, here are a couple of other questions:
- what is difference between CameraLibraryxxxxS.lib vs CameraLibraryxxxxD.lib?
- when can we expect binaries for VS2013?
- it would be nice to include a AttachListener based example for capturing frames in Samples


Re: No frame data

Posted: Fri Sep 12, 2014 5:19 pm
by NaturalPoint-Dustin
I believe you emailed us about this issue. We believe we have found the problem. I will contact you via email.

Re: No frame data

Posted: Wed Nov 19, 2014 9:08 am
by bryan_fr

I am facing the same problem actually. I have the same setup than pbhat with a 64 bit windows.
So, I have a NULL pointer for frame. I am working on a virtual reality project for head tracking, I need help please :|
Is there a solution for VS2013 ?
Moreover, can we change the CameraLibrary2005S to the CamearLibrary2010S ? I don't know how to do such thing.


Re: No frame data

Posted: Thu Nov 20, 2014 12:09 pm
by NaturalPoint-Dustin
Hello Bryan,

We have a fix for this issue. Please submit a ticket with us at