reconstruction & autolabel not yielding 3d data

[yutingaling]

Hi!

Reconstruct & auto-label is not working for a specific batch of files, the progress bar loads to 100% but no check mark appears under the 3D data column. I've tried, unsuccessfully, to process these files both individually and in batch. None of the take files are corrupted and all seem to be working normally when hit play. Am I missing something?

Thanks!
Yuting

[steven.andrews]

Hi Yuting,

If you are still struggling with this, could you please share a Take with our Support team for us to look at?

Thanks,
Steven
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Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com