Installing Multiple Versions of Motive

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jameshlin
Posts: 1
Joined: Fri Feb 08, 2019 4:51 pm

Installing Multiple Versions of Motive

Post by jameshlin » Fri Feb 08, 2019 5:03 pm

Hello,

Our lab has recently needed to support two versions of Motive on the same computer (2.0.2 and 1.7.5). However, all attempts at installing both have been unsuccessful. If the 1.7.5 version is installed while 2.0.2 is already installed, 1.7.5 will open fine, but 2.0.2 will crash on launch with "error code -16". If the 2.0.2 version is installed while the 1.7.5 version is already installed, the installer will delete the 1.7.5 installation entirely.

Could we be advised on how we can support both versions on the same computer? Thank you.

steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 491
Joined: Mon Jan 19, 2015 11:52 am

Re: Installing Multiple Versions of Motive

Post by steven.andrews » Fri Feb 08, 2019 5:23 pm

Hello jameshlin,

Thanks for reaching out to the community regarding your installation question.

Unfortunately, we do not support installing multiple versions of Motive on the same machine, and there is currently no way around this limitation.
You could try installing a virtual machine with one of the versions on it, if it is intended for use in Edit mode. If you need both to be able to run the system, however, the virtual machine setup will not work.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

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