motive 2.1.1 builder error

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kelip
Posts: 3
Joined: Mon Nov 30, 2020 1:03 am

motive 2.1.1 builder error

Post by kelip » Mon Nov 30, 2020 1:11 am

I'm using motive 2.1.1


There was no problem with calibration and CAM settings, and there was no problem when using it in the last PC.
We replaced the workstation and re-installed it.


Attached image and to build keurieiteuchang.

Riged : type body Setting the button at the bottom of the create riged bodies and don't see Button skeletons.

I have retouched the screen scale but can't see you.
Attachments
1121.PNG
snap shot
1121.PNG (8.32 KiB) Viewed 183 times

steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 603
Joined: Mon Jan 19, 2015 11:52 am

Re: motive 2.1.1 builder error

Post by steven.andrews » Mon Nov 30, 2020 1:43 pm

Hello kelip,

Could you please reach out to us with your hardware key number?
We can double-check the license type to be sure you should have access to Motive:Body.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

kelip
Posts: 3
Joined: Mon Nov 30, 2020 1:03 am

Re: motive 2.1.1 builder error

Post by kelip » Mon Nov 30, 2020 6:41 pm

It was solved through Formet and Reinstallation.
I don't know exactly what kind of bug it is,

Hardware key 322037
It's working normally now.
Thank you.

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