Motive doesn't start properly

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IsseiOgasawara
Posts: 5
Joined: Mon May 30, 2011 2:25 am

Motive doesn't start properly

Post by IsseiOgasawara »

Hi

My motive frequently doesn't start properly.
When double click Motive icon, unorganized pane layout often appears.


[img:left]http://i41.tinypic.com/2wfsqci.jpg[/img]

I need to exit and restart motive many many times to start properly.
Is there any tips to solve this problem?

Thanks
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Motive doesn't start properly

Post by NaturalPoint-Dustin »

Hello,

Could you please tell me what version of Motive you are using? If you are not using the latest version on our website, could please update to the latest and let us know if the issue still occurs?
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
IsseiOgasawara
Posts: 5
Joined: Mon May 30, 2011 2:25 am

Re: Motive doesn't start properly

Post by IsseiOgasawara »

Hello Dustin,

Thank you for your reply.
I'm using the latest version of Motive, but the problem still occurs.

[img:left]http://i43.tinypic.com/2yx3twn.jpg[/img]


Thanks
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Motive doesn't start properly

Post by NaturalPoint-Dustin »

Thank you. Do the preset layouts in the top right corner work? Could I have you create a ticket with us at help.naturalpoint.com?

Have a great weekend!
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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