feet not staying planted on ground help

[farstar]

I am finding that my feet are not staying planted on the ground as they should be once I export out as BVH and import into motion builder or Max. I am seeing on playback in motive that in the foot stays planted but the ankle area and shine bone will separated from the foot and when I trajectorize and export this to BVH and import into motion builder or Max that ankle separation translates into the feet moving through ground plane and not staying planted. What can I do to fix this issue in motive?

[NaturalPoint-Dustin]

Hello,

What version of Motive are you using? Could I have a sample of your data? Could you please create a ticket at:

help.naturalpoint.com

Best Regards,

[farstar]

The data I have now was captured with version 1.0.2. I am currently using your 1.5 2 bata version.
Would be more than happy to send you data. What do you want and were do I go to send it to you?
How do I create a ticket?

[NaturalPoint-Dustin]

Hello,

The link to create the ticket is:

help.naturalpoint.com

Fill in the information and click on submit. I do not need your hardware serial or license information. Just fill out what you think would be helpful for the problem you are having.

Regards,

[farstar]

I take it you would want the BVH file?

[NaturalPoint-Dustin]

Hello,

I will need the data you captured in Motive. Do you have reference photos of your actor wearing the body suit? I would like to examine the marker placement.

Regards,

[farstar]

I see four files that motive makes. What file do you need?

1. optitrack cal file
2. .TIM file
3. TIP file
4. Take file

[NaturalPoint-Dustin]

Hello,

File number 4 will be the best one to send over.

Thanks