Diagnosing crashes at Motive 1.10 startup

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felixd
Posts: 2
Joined: Wed Jun 29, 2016 2:24 am

Diagnosing crashes at Motive 1.10 startup

Post by felixd » Wed Jun 29, 2016 2:36 am

We are running Motive 1.10.0 final, and at startup time Motive often crashes. Usually the program starts, but opening a project results in the terribly-unhelpful windows dialog "Motive has stopped working".

Since there isn't any useful information here, I'm at a loss on how to best debug this. Is there a way to run Motive from the command line or in verbose mode?

When the program crashes, we usually get *many* repeated startup crashes (at least10-40). Neither restarting the cameras nor the computer seems to help. After some time, the program eventually starts successfully and shows the "quick start" dialog.

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: Diagnosing crashes at Motive 1.10 startup

Post by NaturalPoint-Dustin » Thu Jun 30, 2016 11:33 am

Hello Felix,

Would you be available for a remote desktop session? I would like to review the Windows Event Viewer log to determine what is causing the crash.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

felixd
Posts: 2
Joined: Wed Jun 29, 2016 2:24 am

Re: Diagnosing crashes at Motive 1.10 startup

Post by felixd » Mon Jul 04, 2016 1:02 am

Thanks, that would be great.
How can I contact you directly?

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: Diagnosing crashes at Motive 1.10 startup

Post by NaturalPoint-Dustin » Wed Jul 06, 2016 8:56 am

Hello Felix,

You can contact us directly by emailing support@naturalpoint.com. I will respond to your email.
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

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