"rec" no "live" calibration process

[jennyfer_carri]

 Hello everybody
I have a problem with the calibration, when I make click on start wanding button, motive shows a red rectangle that says: rec (no live: on top of the screen) and the cameras don't collect calibration samples with wanding process.

[steven.andrews]

Hello jennyfer_carri,

Thank you for reaching out to the community regarding your calibration problems.

Could you please open a Support ticket with us at help.naturalpoint.com?
This will allow us to properly troubleshoot your issue together.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer