Grayscale and MJPEG Show White Screen

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taylorstewart89
Posts: 1
Joined: Wed Aug 02, 2017 7:38 am

Grayscale and MJPEG Show White Screen

Post by taylorstewart89 »

Trying to use a reference to see view of the camera and also to focus, but anytime I try to change to MJPEG or Grayscale, it shows a white screen only, and no actual image of anything. Anyone seen this before and maybe able to lend a hand?
steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 737
Joined: Mon Jan 19, 2015 11:52 am

Re: Grayscale and MJPEG Show White Screen

Post by steven.andrews »

Hello taylorstewart89,

The graphics drivers on the PC and DirectX 9 are what tend to affect the video display. In the past we have resolved this issue by updating the graphics drivers, and also by reinstalling DirectX 9 directly.

https://www.microsoft.com/en-us/downloa ... px?id=8109


Thanks,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
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