Some cameras can't detect markers

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lowsy
Posts: 1
Joined: Tue Dec 12, 2017 10:32 pm

Some cameras can't detect markers

Post by lowsy »

Hi,

I've set up 8 cameras and am trying to do the calibration process.
3 of these cameras dont seem to be able to pick up on any markers at all (even though they can detect other sources of light such as sunlight). I have not masked the area, and have moved the wand everywhere, but these 3 cameras seem unable to detect the wand at all. The other 5 cameras are completely fine.

Thanks
steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 738
Joined: Mon Jan 19, 2015 11:52 am

Re: Some cameras can't detect markers

Post by steven.andrews »

Hello lowsy,

We have seen this issue occur a couple of times, and so far this has always been fixed by resetting application settings.
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Feel free to give this a try before attempting to calibrate again, and if you continue to struggle with this you can reach out to us directly for additional troubleshooting.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
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