Page 1 of 1

Motive 2.1 Beta Hard Crashing on Open

Posted: Mon Oct 08, 2018 1:13 am
by tofubun
Installed motive 2.1 beta 2 over 2.0.2 final on Friday, worked fine. Today Motive is closing a couple of seconds of opening every time it is run.

Is there anyway to view a log of whats happening, trying to figure out why this is happening.

Thanks.

Re: Motive 2.1 Beta Hard Crashing on Open

Posted: Mon Oct 08, 2018 7:41 am
by steven.andrews
Hello tofubun,

Unfortunately, there is no useful log that can be recovered to help determine the cause of your crashing.

You may want to try performing an uninstall and deleting the contents of the ProgramData folder. This would help to be sure there are no conflicting settings from any older versions of Motive.
- C:\ProgramData\OptiTrack
When doing this, just be sure to leave the License folder intact.

If crashing continues, we can also have you attempt to capture a crash dump for our developers to analyze. For this, please feel free to reach out to us directly and we can provide some instructions.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

Re: Motive 2.1 Beta Hard Crashing on Open

Posted: Thu Oct 11, 2018 5:16 am
by tofubun
Thanks Steven,

Will try cleaning out the programdata as it was a dirty install over 2.0.2.