cameras flickering and making gaps in recording

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artoo
Posts: 37
Joined: Fri May 02, 2008 1:39 am

cameras flickering and making gaps in recording

Post by artoo » Sat Mar 09, 2019 10:32 am

Hello,

in our system with 30 of the s250e cameras sometimes we have the camera displays flickering.
in motive where you see all the little camera views the names of the cameras flicker.

also there is a red cross in the list of devices.

here is a video to show what i mean.
https://photos.app.goo.gl/11R6fPLGEVNnSPqL8

in the result the data is pretty broken:
https://photos.app.goo.gl/T2f1nsftemH4uuPEA

any ideas what could be the reason for this ?

thanks and greetings!

steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 487
Joined: Mon Jan 19, 2015 11:52 am

Re: cameras flickering and making gaps in recording

Post by steven.andrews » Mon Mar 11, 2019 11:30 am

Hello artoo,

It looks like your cameras are having a connection problem and are dropping out frequently.

To start, you will want to make sure that all of the cameras are networked according to the online documentation.
In particular, there should be nothing connected to the camera switches other than the Motive PC and OptiTrack devices, and all cables should be Cat 6 or better. You should also verify that there is no antivirus or firewall enabled on the machine.

If you continue to struggle with this, you can reach out to our Support team for further troubleshooting. When contacting us, it would be good to know the model of the switches and network card, and whether these were acquired through us or elsewhere.

Thanks,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

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